Privacy Policy.
 

We Are Committed to Protecting the Privacy of Your Personal Information.


Effective April 3, 2013

EnerBank USA (“EnerBank”) is committed to protecting the privacy of our users' personal information. To better protect your privacy, we have instituted the security and privacy practices outlined in this Internet privacy policy. We provide this notice explaining our information practices and the choices you can make about the way your information is used. Our Internet privacy policy contains the following information:

Information EnerBank Collects and How It Is Used:

There are portions of this site where EnerBank may need to collect personally identifiable information about you (such as your address, phone number and other information) for identification purposes or to fulfill your online requests. We may obtain information about you directly from you and through your use of our products and services.

We use the customer contact information we collect to provide and respond to your questions and requests, and to send you news about our company, newsletters, promotional materials, and other information.

We may also use the information we collect in combination with outside records to notify you about important changes to the website, new EnerBank services and products, and special offers and information we think you'll find valuable.

We use information gathered at the time you register to process your request and to notify you of your service request status. A representative may contact you in order to provide information you requested.

This Web site is not intended for persons under 18 years of age. We do not knowingly solicit or collect personal information from or about children under 18 and we do not knowingly market our products or services to children under 18.

Non-personally Identifiable Information:

We may collect certain non-personally identifiable information about you when you visit our site, such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, the referring site from which you came (e.g., a partner site), and the domain name of your internet service provider (e.g., America Online, EarthLink).

We use the non-personally identifiable information that we collect in the aggregate to improve the design and content of our site. We also use this information to analyze site usage.

Disclosure of Information to Outside Parties:

EnerBank may be obligated to disclose personally identifiable information to law enforcement or agencies, even though such agencies may not comply with the terms of our Internet privacy policy. EnerBank will disclose information to such agencies in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena, or a law enforcement agency's request.

Our Use of Cookies:

EnerBank’s servers also seek (as many Web sites do) to place a "cookie" (a small data file) on your computer's hard drive which allows the server to determine the computer when it visits again in order to track statistical information about navigation to and throughout certain areas of our site and to promotions on other sites. This cookie is not used to obtain your name or any personal data, and the information that is tracked is used only for internal purposes, such as to improve site navigation and to measure the effectiveness of our site. However, if you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed.

Changes to our Internet Privacy Policy: We reserve the right to modify or supplement this Internet privacy policy at any time. If we make any material change, we will update our site to include such changes. We recommend that you review this Internet privacy policy regularly for changes.

Click here for a copy of the Privacy Policy that the Bank provides to its loan customers.