Careers.

Collections Representative

Full-Time, Non-Exempt

Salt Lake City, Utah

Overview:

The position will be responsible for all aspects associated with EnerBank’s daily collection process. This will include daily telephone communication with customers at all levels of delinquency as well as notice generation. Collections monthly bonus based on Collection team and personal goals being met.

The position reports to the Collections Manager.


Primary Responsibilities:

  • Contacts customers by telephone or other methods/means approved by the Bank for the purpose of resolving the delinquent status of accounts
  • Counsel customers to available payment options
  • Documenting outcomes and actions taken in Collection System notes
  • Processing customer payments via phone
  • Other duties as assigned


General Requirements:

  • Good customer service and collection skills
  • Ability to remain calm and focused under stressful conditions
  • Experience with typical collection software
  • MS Office experience including Word, Excel and Access
  • Good written and verbal communication skills
  • Detail oriented Ability to multi-task and perform in a fast paced/changing environment
  • Goal oriented team player
  • Strong negotiating skills


Work Hours:


Full Time 40 hours per week. Collection hours to be determined and may change based on business needs. Some Saturday and evening shifts may be required.


Contact:

Email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it. .



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Customer Service Specialist - Two Openings

Full Time Position

Salt Lake City, Utah

Position Overview:

The position reports to the Client Services Manager. This is an entry-level hourly position with the primary responsibility of providing telephone support to customers their account activity with EnerBank USA. Additionally, this position is responsible for many administrative tasks related to BancSource customer accounting. Excellent communication skills and the ability to remain focused are essential to success in this position. In this position, the employee will need to be proficient using several software applications including BancSource, Unifi, Microsoft Word, and Microsoft Outlook. On-the-job training will be provided, but the employee will need to become proficient utilizing these applications quickly.

Primary Responsibilities:

  • Telephone support for customers – counsel customers regarding loan accounts
  • Document conversations with customers and actions taken
  • Prepare customer account histories, loan balances and payoffs
  • Process customer payments via phone
  • Process customer account maintenance requests
  • Post customer payments in Fiserv
  • Waive small balances and make approved adjustments to loan accounts in Fiserv
  • Process charge off accounts in Fiserv
  • Prepare NSF letters to customers
  • “Scrub” new accounts to update CRF in BancSource
  • Review and mail automated customer correspondence
  • Review and note accounts for customer correspondence as required
  • Miscellaneous projects as assigned

General Requirements:

  • Excellent customer service skills
  • Ability to remain calm and focused under stressful conditions
  • Excellent oral and written communications skills
  • Detail-oriented and ability to multi-task
  • Capable of working in a team environment
  • MS Office experience

Work Hours: The business hours are Monday through Friday from 6:00 AM to 11:00 PM, Saturdays 7:00 AM to 7:00 PM, and Sundays 9:00 AM to 6:00 PM. Occasional overtime may be required in this position.

Compensation:

Starting wage: $12.00 per hour.

Contact:

Contact: To arrange for a confidential interview, send resume along with cover letter (MS Word) explaining how your experience is a “match” to our needs to: This email address is being protected from spambots. You need JavaScript enabled to view it. . All qualified submissions will be personally reviewed by the hiring manager.



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Inbound Customer Service

Full Time Position

Salt Lake City, Utah

Overview:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out.


What We Have to Offer:

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision


Ingredients Necessary for the Position:

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.


Schedule:

We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Full afternoon or evening shifts are currently available. Occasional voluntary overtime.


Attributes:

  • Able to work with front line personnel as well as business owners.
  • Effectively communicates and relates to different personality styles.
  • Communicates in a positive, motivating, and persuasive manner.
  • Energetic self-starter with ability to work independently and as part of a team.
  • Organizational skills and attention to detail must be a natural talent.
  • Challenge oriented with a “can-do” attitude.
  • Follow-up and follow-through work style.
  • Thrives in a collaborative environment where everyone has an opportunity to voice their approaches and provide feedback.

Compensation:

$12.00 per hour. Tuition reimbursement program (up to 90%.) Generous health benefits that begin day 1 of employment. 401K plan that begins after your first month of employment.

Contact:

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it. . All résumés will be personally reviewed by the manager of the department.



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