Category: Uncategorised

Senior Collections Representative

Full Time Position

Salt Lake City, Utah

Overview:

The position will be responsible for all aspects associated with EnerBank’s daily collection process. This will include daily telephone communication with customers at all levels of delinquency as well as notice generation. In addition, the Senior Collections Representative handles complex customer questions. May assist in new Collections Representative training and may provide administrative assistance to the collections process. The position reports to the Collections Manager.

Qualifications:

Requires broad knowledge of collection procedures and practices. Requires four to six years of practical collections experience. Has a strong working knowledge of the Fair Debt Collection Practices Act and Bankruptcy Law. This employee has demonstrated excellent collection skills and has functioned as a role model for lower level employees. The employee has demonstrated the ability to work as part of a team, with proven professionalism, proven excellent telephone skills and has learned professional collections techniques.

Primary Daily Responsibilities:

  • Contacts customers by telephone or other methods/means approved by the Bank for the purpose of resolving the delinquent status of accounts.
  • Answer complex customer questions.
  • Counsel customers to available payment options.
  • Documenting outcomes and actions taken in Collection System notes.
  • Processing customer payments via phone.
  • Conduct on-the-job training with less experienced employees.
  • Assist in the development of written procedures.
  • Other duties as assigned


General Requirements:

  • Excellent customer service and collection skill.
  • Ability to remain calm and focused under stressful conditions.
  • Experience with typical collection software.
  • MS Office experience including Word, Excel and Access.
  • Excellent written and verbal communication skills.
  • Detail oriented.
  • Ability to multi-task and perform in a fast paced/changing environment.
  • Goal oriented team player.
  • Excellent negotiating skills.


Work Hours:

Full Time 40 hours per week. Collection hours to be determined and may change based on business needs. Some Saturday and evening shifts required. This position is eligible for Shift Premium, which is 6% of base hourly salary. This position is eligible for Language Premium for fluent oral Spanish or other language as required. Language Premium is an additional $0.50 per hour.


Typical Work Day for this Job Would Consist as Follows:

  • Reviewing first payment default accounts.
  • Reviewing modification accounts for follow up calls.
  • Making contact on delinquent accounts assigned through residence, employment, relatives, and neighbors.
  • Using research tools to access better contact numbers for customers.
  • Helping resolve delinquency issues by offering options of modification, extension, and or alternate plans to help customer bring account current.
  • Take payment information through credit card, and check by phone system and reviewing any adjustments needed to customers account.
  • Work along-side team members to assist in obtaining team and personal delinquency goals.
  • If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it.. All résumés will be personally reviewed by the manager of the department.

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Inbound Loan Processing Customer Service

Full Time Position

Salt Lake City, Utah

Job Summary:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out.

What We Have to Offer :

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision.


Attributes Necessary for the Position:

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.


Schedule:
We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Occasional voluntary overtime.


Compensation:

  • $13.25 per hour.
  • Tuition reimbursement program (up to 90%.
  • Generous health benefits that begin day 1 of employment.
  • 401K plan that begins after your first month of employment.

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it.. All résumés will be personally reviewed by the manager of the department.

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Inbound Loan Processing Customer Service

Full Time Position

Provo, Utah

Job Summary:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out.

What We Have to Offer :

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision.


Attributes Necessary for the Position:

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.


Schedule:
We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Occasional voluntary overtime.


Compensation:

  • $13.25 per hour.
  • Tuition reimbursement program (up to 90%.
  • Generous health benefits that begin day 1 of employment.
  • 401K plan that begins after your first month of employment.

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it.. All résumés will be personally reviewed by the manager of the department.

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Content Marketing Specialist

Full Time Position

Salt Lake City, Utah

Job Summary: 

EnerBank USA is a highly specialized Industrial bank, providing home improvement financing through strategic business partners and independent home improvement contractors in all 50 states.  

We have experienced rapid growth and now is the time to hire an experienced, savvy and talented Content Marketing Specialist to join our team.

Our proven business model and best practices have resulted in a high growth rate at the bank during the past several years.  Because we are growing our national base of program sponsors and home improvement contractor customers, we need an experienced and savvy Content Marketing Specialist to communicate to these market constituents.

This is a career opportunity not just a “job.” Your efforts will have a positive and leveraged effect on the bank’s overall growth and market share. If you enjoy being in a position where your talent can make a difference and be appreciated, this may be the position for you!

Position Overview:

This is an important position in the company. You will be responsible for creating, and transforming ideas into words for articles, advertisements, publications, and training to our target market. You will also be responsible for editing and re-purposing the bank’s newly created and existing content. 

You will work closely with third-party vendors in the creation of text for online advertising campaigns and other digital initiatives.  Additionally, the position will work with marketing managers, bank executives and other bank departments to create messaging that strengthens and builds upon the bank’s positive brand image.  

This is a full-time position based in Salt Lake City.  Relocation assistance is not available.

Why work with EnerBank USA?

  • Management team committed to your success.
  • Organizational culture committed to teamwork and mutual support.
  • Entrepreneurial based workplace.
  • Dynamic and challenging environment.

Basic Responsibilities:

  • Write original thought leadership and content over multiple platforms and formats, including               
  • EBooks, infographics, videos, blogs, and more. 
  • Provide copyediting and proofreading for all content; verify citations, and edit for voice and correct style. 
  • Research topics for content development; develop and maintain the content calendar.
  • Manage editorial and publishing calendars, coordinated third-party vendor submissions.
  • Work with a team of outsourced writers to help execute content initiatives such as demand generation, thought leadership, brand and product marketing.
  • Co-write and edit contractor communication pieces so they are SEO ready for website and/or email distribution.
  • Re-purpose and optimize newly created and existing content for digital channels.
  • Assist the Channel Marketing Manager with creating, editing and posting content to social media platforms.
  • Manage multiple projects simultaneously and meet short deadlines. 
  • Work with Legal/Compliance to ensure written content is compliant with applicable government regulations

Required Qualifications:

  • 5-7 years of paid professional content creation/professional writing experience.
  • 4-Year college degree in Communications, Digital Marketing or equivalent coursework required.
  • Proficiency in MS Office.
  • Proficiency in Joomla or similar CMS and Web publishing a plus.
  • Experience using a marketing automation platform.
  • Professional experience in writing for social platforms and /or social media marketing a plus.
  • Demonstrated skills in writing with brevity and with an eye towards concise presentation. 
  • Ability to work collaboratively in fast-paced, team-oriented environment.
  • Ability to accept direction and constructive criticism work independently and self-motivate. 
  • Verifiable references.
  • Must be able to pass a drug screening and background check.

Attributes Necessary for the Position:

  • Communicates how our program works in a positive, motivating, and persuasive manner.
  • Energetic self-starter with the ability to work independently and as part of a team.
  • Organized, deliberate, and persistent work style.
  • Excellent follow-up and follow-through work ethic.
  • Effectively communicates and relates to different personality styles.
  • Challenge oriented – the word “can’t" is not in their vocabulary.
  • Thrives in a collaborative environment where others can voice their approaches and provide feedback.
  • Able to balance multiple tasks and produce content quickly, calmly, accurately and proficiently under multiple and/or tight deadlines.
  • Able to “change gears" as required by business conditions.

Compensation:

Starting salary: $65K - $75K depending on skills, experience and knowledge. A generous compensation package includes medical and matching 401K plan.


Contact Us:

To be considered for this position, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your resume. Include a cover letter answering the following questions:

  • How does your experience meet the needs of this position?
  • How will your skills be of benefit to our company?
  • All qualified submissions will be personally reviewed by the Vice President of Marketing.

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