The position will be responsible for all aspects associated with EnerBank’s daily collection process. This will include daily telephone communication with customers at all levels of delinquency as well as notice generation. Collections monthly bonus based on Collection team and personal goals being met.
The position reports to the Collections Manager.
Full Time 40 hours per week. Collection hours to be determined and may change based on business needs. Some Saturday and evening shifts may be required.
The position reports to the Client Services Manager. This is an entry-level hourly position with the primary responsibility of providing telephone support to customers their account activity with EnerBank USA. Additionally, this position is responsible for many administrative tasks related to BancSource customer accounting. Excellent communication skills and the ability to remain focused are essential to success in this position. In this position, the employee will need to be proficient using several software applications including BancSource, Unifi, Microsoft Word, and Microsoft Outlook. On-the-job training will be provided, but the employee will need to become proficient utilizing these applications quickly.
Work Hours: The business hours are Monday through Friday from 6:00 AM to 11:00 PM, Saturdays 7:00 AM to 7:00 PM, and Sundays 9:00 AM to 6:00 PM. Occasional overtime may be required in this position.
Starting wage: $12.00 per hour.
As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out.
What We Have to Offer:
Ingredients Necessary for the Position:
We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Full afternoon or evening shifts are currently available. Occasional voluntary overtime.
$12.00 per hour. Tuition reimbursement program (up to 90%.) Generous health benefits that begin day 1 of employment. 401K plan that begins after your first month of employment.