Careers.

Contractor Support Representative - Two Positions Open

Full-Time, Non-Exempt

Salt Lake City, Utah

Job Summary:

Provide inbound and outbound telephone support for home improvement contractors as follows:

  • Explain processes and procedures of using our loan program.
  • Provide credit decisions and information regarding specific applicants.
  • Advise contractors of the next steps on particular applications.
  • Enter promotional codes and forward applications to other departments.
  • Send updates of contact names, phone numbers and fax numbers.
  • Resolve contractor invoice issues.
  • Refer or transfer contractors to appropriate sources.
  • Document conversations with contractors as well as actions taken.
  • Fax receipts.
  • Miscellaneous tasks as assigned.

All inbound and outbound call responses are either scripted or you’ll have the responses already provided to you in advance. We will make sure you are trained, prepared and ready to work. All else that is needed to succeed is a friendly, helpful and most important of all, professional image.


Why it’s Great Working at Enerbank:

  • A management team that’s committed to your success.
  • Excellent training and on-going support.
  • Team-based work environment.
  • Positive and friendly work place.


“Ingredients” Necessary for the Position:

The candidate we select must be able to demonstrate the following:

  • Friendly and optimistic personality.
  • Ability to function in a performance driven work environment.
  • Project a smile in your voice.
  • Dependable and reliable member of the team.
  • Capable of juggling several tasks at the same time.
  • Willing to “pitch in” and support your fellow team members.
  • Enjoys challenging and interesting work.
  • Able to relate to different personality styles.


Compensation:

  • Health Benefits.
  • 401K plan that begins after your first month of employment.
  • Occasional voluntary overtime.
  • Tuition reimbursement program (up to 90%.).


Work Hours:

    • Full time
    • Monday – Friday
    • 40 Hours/week
    • Position 1: 9:30 AM - 6:00 PM
    • Position 2: 8:30 AM - 5:00 PM
    • Both positions require working 1-2 weekend shifts each month


Contact:

If after reading the above, you can say to yourself “that’s me,” contact us ASAP! To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it.



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Inbound Loan Processing Customer Service

Full-Time, Non-Exempt

Salt Lake City, Utah

EnerBank USA, a leader in the financial services industry, is offering a career opportunity to an individual who is accurate, thorough and committed to outstanding customer service. The candidate we select will receive an excellent compensation package, outstanding benefits and a rewarding and professional work environment. Our corporate headquarters are located at 1245 E. Brickyard Road in Salt Lake City, convenient to Interstate 80 and 15. If you have the desire to be part of a team of professionals in an established and growing company, consider joining us at EnerBank USA.

Job Summary:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out.


What We Have To Offer:

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment.
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision.


Attributes Necessary for the Position :

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.


Schedule:


Monday - Friday 7:00 AM – 3:30 PM. A rotating Saturday shift is also required. Occasional voluntary overtime.


Compensation:


  • Tuition reimbursement program (up to 90%.)
  • Generous health benefits that begin day 1 of employment.
  • 401K plan that begins after your first month of employment.


Contact:

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it.. All résumés will be personally reviewed by the manager of the department.



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Lending Administrative Clerk

Full-Time, Non-Exempt

Salt Lake City, Utah

EnerBank USA, a leader in the financial services industry, is offering a career opportunity to an individual who is accurate, thorough and committed to outstanding customer service. The candidate we select will receive an excellent compensation package, outstanding benefits and a rewarding and professional work environment. Our corporate headquarters are located at 1245 E. Brickyard Road in Salt Lake City, convenient to Interstate 80 and 15. If you have the desire to be part of a team of professionals in an established and growing company, consider joining us at EnerBank USA.

Overview:

The Lending Administrative Clerk’s primary duty is to provide administrative support to the Lenders by performing tasks related to lending other than inputting and decisioning applications. This position reports to the Day Lending Manager.

The Administrative Clerk has the desire to work as part of a team in a fast paced work environment with strong telephone communication skills. The candidate should have strong typing skills with an emphasis on speed and accuracy. The candidate is detail oriented and is proficient with Microsoft Word, Excel and database software.


Primary Responsibilities:

  • Efficient management of the applicant call back queue
  • Respond to general questions and provide loan decisions to customers
  • Update existing loan applications
  • Facilitation of invoices requiring resolution
  • Obtain application information from applicants and input that information into the Bank’s loan origination system
  • Review credit applications for the purpose of approving or declining applicants within specified, objective parameters
  • Communicate with applicant to review application information, make counter offers, inform applicant of pre-qualification requirements, resolve questions/objections and/or request additional information from the applicant as required
  • Meets required production levels- quality and quantity
  • Other tasks as assigned


General Requirements :

  • Lending Experience Preferred
  • Good computer skills including strong typing skills
  • Excellent oral and written communication skills
  • Ability and desire to work in a fast paced, dynamic work environment
  • College degree preferred


Work Hours:


Monday - Friday 12:00 PM – 8:30 PM. A rotating Saturday shift is also required. Occasional voluntary overtime.


Contact:

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it.. All résumés will be personally reviewed by the manager of the department.



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