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Careers

Senior Collections Representative

Full Time Position

Salt Lake City, Utah

Overview:

The position will be responsible for all aspects associated with EnerBank’s daily collection process. This will include daily telephone communication with customers at all levels of delinquency as well as notice generation. In addition, the Senior Collections Representative handles complex customer questions. May assist in new Collections Representative training and may provide administrative assistance to the collections process. The position reports to the Collections Manager.

Qualifications:

Requires broad knowledge of collection procedures and practices. Requires four to six years of practical collections experience. Has a strong working knowledge of the Fair Debt Collection Practices Act and Bankruptcy Law. This employee has demonstrated excellent collection skills and has functioned as a role model for lower level employees. The employee has demonstrated the ability to work as part of a team, with proven professionalism, proven excellent telephone skills and has learned professional collections techniques.

Primary Daily Responsibilities:

  • Contacts customers by telephone or other methods/means approved by the Bank for the purpose of resolving the delinquent status of accounts.
  • Answer complex customer questions.
  • Counsel customers to available payment options.
  • Documenting outcomes and actions taken in Collection System notes.
  • Processing customer payments via phone.
  • Conduct on-the-job training with less experienced employees.
  • Assist in the development of written procedures.
  • Other duties as assigned


General Requirements:

  • Excellent customer service and collection skill.
  • Ability to remain calm and focused under stressful conditions.
  • Experience with typical collection software.
  • MS Office experience including Word, Excel and Access.
  • Excellent written and verbal communication skills.
  • Detail oriented.
  • Ability to multi-task and perform in a fast paced/changing environment.
  • Goal oriented team player.
  • Excellent negotiating skills.


Work Hours:

Full Time 40 hours per week. Collection hours to be determined and may change based on business needs. Some Saturday and evening shifts required. This position is eligible for Shift Premium, which is 6% of base hourly salary. This position is eligible for Language Premium for fluent oral Spanish or other language as required. Language Premium is an additional $0.50 per hour.


Typical Work Day for this Job Would Consist as Follows:

  • Reviewing first payment default accounts.
  • Reviewing modification accounts for follow up calls.
  • Making contact on delinquent accounts assigned through residence, employment, relatives, and neighbors.
  • Using research tools to access better contact numbers for customers.
  • Helping resolve delinquency issues by offering options of modification, extension, and or alternate plans to help customer bring account current.
  • Take payment information through credit card, and check by phone system and reviewing any adjustments needed to customers account.
  • Work along-side team members to assist in obtaining team and personal delinquency goals.
  • If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it.. All résumés will be personally reviewed by the manager of the department.

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Inbound Loan Processing Customer Service

Full Time Position

Salt Lake City, Utah

Job Summary:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out.

What We Have to Offer :

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision.


Attributes Necessary for the Position:

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.


Schedule:
We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Occasional voluntary overtime.


Compensation:

  • $13.25 per hour.
  • Tuition reimbursement program (up to 90%.
  • Generous health benefits that begin day 1 of employment.
  • 401K plan that begins after your first month of employment.

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it.. All résumés will be personally reviewed by the manager of the department.

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Inbound Loan Processing Customer Service

Full Time Position

Provo, Utah

Job Summary:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out.

What We Have to Offer :

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision.


Attributes Necessary for the Position:

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.


Schedule:
We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Occasional voluntary overtime.


Compensation:

  • $13.25 per hour.
  • Tuition reimbursement program (up to 90%.
  • Generous health benefits that begin day 1 of employment.
  • 401K plan that begins after your first month of employment.

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it.. All résumés will be personally reviewed by the manager of the department.

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