Careers.

Customer Service Specialist - Two Openings

Full Time Position

Salt Lake City, Utah

Position Overview:

The position reports to the Client Services Manager. This is an entry-level hourly position with the primary responsibility of providing telephone support to customers their account activity with EnerBank USA. Additionally, this position is responsible for many administrative tasks related to BancSource customer accounting. Excellent communication skills and the ability to remain focused are essential to success in this position. In this position, the employee will need to be proficient using several software applications including BancSource, Unifi, Microsoft Word, and Microsoft Outlook. On-the-job training will be provided, but the employee will need to become proficient utilizing these applications quickly.

Primary Responsibilities:

  • Telephone support for customers – counsel customers regarding loan accounts
  • Document conversations with customers and actions taken
  • Prepare customer account histories, loan balances and payoffs
  • Process customer payments via phone
  • Process customer account maintenance requests
  • Post customer payments in Fiserv
  • Waive small balances and make approved adjustments to loan accounts in Fiserv
  • Process charge off accounts in Fiserv
  • Prepare NSF letters to customers
  • “Scrub” new accounts to update CRF in BancSource
  • Review and mail automated customer correspondence
  • Review and note accounts for customer correspondence as required
  • Miscellaneous projects as assigned

General Requirements:

  • Excellent customer service skills
  • Ability to remain calm and focused under stressful conditions
  • Excellent oral and written communications skills
  • Detail-oriented and ability to multi-task
  • Capable of working in a team environment
  • MS Office experience

Work Hours: The business hours are Monday through Friday from 6:00 AM to 11:00 PM, Saturdays 7:00 AM to 7:00 PM, and Sundays 9:00 AM to 6:00 PM. Occasional overtime may be required in this position.

Compensation:

Starting wage: $12.00 per hour.

Contact:

Contact: To arrange for a confidential interview, send resume along with cover letter (MS Word) explaining how your experience is a “match” to our needs to: This email address is being protected from spambots. You need JavaScript enabled to view it. . All qualified submissions will be personally reviewed by the hiring manager.



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Inbound Customer Service

Full Time Position

Salt Lake City, Utah

Overview:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out.


What We Have to Offer:

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision


Ingredients Necessary for the Position:

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.


Schedule:

We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Full afternoon or evening shifts are currently available. Occasional voluntary overtime.


Attributes:

  • Able to work with front line personnel as well as business owners.
  • Effectively communicates and relates to different personality styles.
  • Communicates in a positive, motivating, and persuasive manner.
  • Energetic self-starter with ability to work independently and as part of a team.
  • Organizational skills and attention to detail must be a natural talent.
  • Challenge oriented with a “can-do” attitude.
  • Follow-up and follow-through work style.
  • Thrives in a collaborative environment where everyone has an opportunity to voice their approaches and provide feedback.

Compensation:

$12.00 per hour. Tuition reimbursement program (up to 90%.) Generous health benefits that begin day 1 of employment. 401K plan that begins after your first month of employment.

Contact:

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it. . All résumés will be personally reviewed by the manager of the department.



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Inbound Customer Service

Part Time Position

Salt Lake City, Utah

Overview:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out.

What We Have to Offer:

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision..

Ingredients Necessary for the Position:

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.


Schedule:

We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Part time afternoon / evening and weekend shifts are currently available. Occasional voluntary overtime.


Attributes:

  • Able to work with front line personnel as well as business owners.
  • Effectively communicates and relates to different personality styles.
  • Communicates in a positive, motivating, and persuasive manner.
  • Energetic self-starter with ability to work independently and as part of a team.
  • Organizational skills and attention to detail must be a natural talent.
  • Challenge oriented with a “can-do” attitude.
  • Follow-up and follow-through work style.
  • Thrives in a collaborative environment where everyone has an opportunity to voice their approaches and provide feedback.


Compensation:


$12.00 - $13.00 salary range for position. Tuition reimbursement program (up to 45%.) 401K plan that begins after your first month of employment. .

Contact:

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it. . All résumés will be personally reviewed by the manager of the department.



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Administrative Assistant/ Receptionist

Full-Time, Non-Exempt

Salt Lake City, Utah

Overview:

The position formally reports to the Office Manager, but provides assistance to all Bank executives and departments. This is an experienced hourly position primarily responsible for internal employee communications, recruiting, greeting visitors, coordination of company events, completing administrative duties for Bank executives, procuring office supplies, and other projects and tasks as assigned. Great communication skills, professional appearance and a sense of urgency and dedication are required for success in this position.


Primary Responsibilities:

  • Greet visitors and customers
  • Accept customer payments when brought in
  • Assemble new hire packets
  • Assist in Mail Room duties (opening mail, processing customer payments, etc.)
  • Recruit new employees (conduct initial screening interviews, coordinate interview & test process, process employment applications, etc.) Coordinate the new hire process – work with HR, complete necessary paperwork, etc.
  • Assist in coordinating company events (CRA events, company gatherings, partnership company events, etc.)
  • Complete administrative duties for all Bank departments and managers as assigned by the Office Manager
  • Manage the Bank’s office supplies (maintain adequate inventory, purchase, etc.)
  • Run errands for the office as needed
  • Assist in building maintenance requests Issue the new hire trainings and annual recertification’s for compliance as well as IT and ensure they are completed by employees then update the database
  • Verify and update Credit Policy Exception Tracking spreadsheet monthly
  • Prepare and update Quarterly Correspondent Bank Report Assist in organizing travel arraignments for bank employees
  • Miscellaneous projects as assigned


General Requirements:

  • General knowledge of office equipment
  • Excellent written and verbal communication skills
  • Detail-oriented and capable of working in a team environment
  • Ability to handle multiple tasks and deadlines
  • Self-motivated and directed
  • Professional Appearance
  • Proficient in Microsoft Office – Excel, PowerPoint, Word and Outlook
  • College degree or equivalent experience preferred, but not required
  • Must have been in current position for 6 months or longer


Work Hours:


The business hours for this position are Monday through Friday from 8:00 AM to 5:00 PM. Occasional overtime may be required in this position. There will be times where you will need to come in early or stay late.


Contact:

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it. . All résumés will be personally reviewed by the manager of the department.



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