Careers.

 

Customer Service Specialist - Two Openings

Full Time Position

Salt Lake City, Utah

Position Overview:

The position reports to the Client Services Manager. This is an entry-level hourly position with the primary responsibility of providing telephone support to customers their account activity with EnerBank USA. Additionally, this position is responsible for many administrative tasks related to BancSource customer accounting. Excellent communication skills and the ability to remain focused are essential to success in this position. In this position, the employee will need to be proficient using several software applications including BancSource, Unifi, Microsoft Word, and Microsoft Outlook. On-the-job training will be provided, but the employee will need to become proficient utilizing these applications quickly.

Primary Responsibilities:

  • Telephone support for customers – counsel customers regarding loan accounts
  • Document conversations with customers and actions taken
  • Prepare customer account histories, loan balances and payoffs
  • Process customer payments via phone
  • Process customer account maintenance requests
  • Post customer payments in Fiserv
  • Waive small balances and make approved adjustments to loan accounts in Fiserv
  • Process charge off accounts in Fiserv
  • Prepare NSF letters to customers
  • “Scrub” new accounts to update CRF in BancSource
  • Review and mail automated customer correspondence
  • Review and note accounts for customer correspondence as required
  • Miscellaneous projects as assigned

General Requirements:

  • Excellent customer service skills
  • Ability to remain calm and focused under stressful conditions
  • Excellent oral and written communications skills
  • Detail-oriented and ability to multi-task
  • Capable of working in a team environment
  • MS Office experience

Work Hours: The business hours are Monday through Friday from 6:00 AM to 11:00 PM, Saturdays 7:00 AM to 7:00 PM, and Sundays 9:00 AM to 6:00 PM. Occasional overtime may be required in this position.

Compensation:

Starting wage: $12.00 per hour.

Contact:

Contact: To arrange for a confidential interview, send resume along with cover letter (MS Word) explaining how your experience is a “match” to our needs to: This email address is being protected from spambots. You need JavaScript enabled to view it. . All qualified submissions will be personally reviewed by the hiring manager.



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Inbound Customer Service

Full Time Position

Salt Lake City, Utah

Overview:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out..

What We Have to Offer:

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision..

Ingredients Necessary for the Position:

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.

Schedule:

We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Full afternoon or evening shifts are currently available. Occasional voluntary overtime.

Attributes:

  • Able to work with front line personnel as well as business owners.
  • Effectively communicates and relates to different personality styles.
  • Communicates in a positive, motivating, and persuasive manner.
  • Energetic self-starter with ability to work independently and as part of a team.
  • Organizational skills and attention to detail must be a natural talent.
  • Challenge oriented with a “can-do” attitude.
  • Follow-up and follow-through work style.
  • Thrives in a collaborative environment where everyone has an opportunity to voice their approaches and provide feedback.

Compensation:

$12.00 per hour. Tuition reimbursement program (up to 90%.) Generous health benefits that begin day 1 of employment. 401K plan that begins after your first month of employment.

Contact:

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it. . All résumés will be personally reviewed by the manager of the department



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Inbound Customer Service

Part Time Position

Salt Lake City, Utah

Overview:

As an inbound customer service representative, you’ll be responsible for accepting and processing our customer’s loan applications. Based on their information, you will then make a decision to approve or deny the application and then advising them on the status of their loan. This is a position that requires an individual to follow our process and procedure to insure accuracy of the paperwork. Our preprogrammed software “walks” you through the process. All else that is needed to succeed is a friendly, helpful and most important of all, professional image. You’re never without backup; your manager is always ready to step in and help you out..

What We Have to Offer:

  • Great management team committed to your success.
  • Excellent training and on-going support.
  • Positive and friendly work environment
  • Pay raises based on performance - not time with the company.
  • Advancement opportunities (if desired) offered on a regular basis.
  • Professional but “business casual” workplace.
  • Dynamic and forward-thinking company vision..

Ingredients Necessary for the Position:

  • Always follows processes and procedures.
  • Accountable and responsible member of the team.
  • Able to communicate effectively with different personalities.
  • Willingness to “pitch in” and support your fellow team members.
  • Works well without close supervision.
  • Dependable and reliable.
  • Some college coursework preferred.
  • Good computer skills.

Schedule:

We are open 6:00 AM – 11:00 PM – Monday through Friday and 7:00 AM- 6:00 PM on Saturdays and 9:00 AM- 5:00 PM on Sundays. Part time afternoon / evening and weekend shifts are currently available. Occasional voluntary overtime.

Attributes:

  • Able to work with front line personnel as well as business owners.
  • Effectively communicates and relates to different personality styles.
  • Communicates in a positive, motivating, and persuasive manner.
  • Energetic self-starter with ability to work independently and as part of a team.
  • Organizational skills and attention to detail must be a natural talent.
  • Challenge oriented with a “can-do” attitude.
  • Follow-up and follow-through work style.
  • Thrives in a collaborative environment where everyone has an opportunity to voice their approaches and provide feedback.

Compensation:

$12.00 - $13.00 salary range for position. Tuition reimbursement program (up to 45%.) 401K plan that begins after your first month of employment. .

Contact:

If after reading the above, you can say to yourself “that’s me,” contact us A.S.A.P. To arrange for a confidential interview, email résumé with cover letter (MS Word) to: This email address is being protected from spambots. You need JavaScript enabled to view it. . All résumés will be personally reviewed by the manager of the department



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Privacy Policy.
 

We Are Committed to Protecting the Privacy of Your Personal Information.


Effective April 3, 2013

EnerBank USA (“EnerBank”) is committed to protecting the privacy of our users' personal information. To better protect your privacy, we have instituted the security and privacy practices outlined in this Internet privacy policy. We provide this notice explaining our information practices and the choices you can make about the way your information is used. Our Internet privacy policy contains the following information:

Information EnerBank Collects and How It Is Used:

There are portions of this site where EnerBank may need to collect personally identifiable information about you (such as your address, phone number and other information) for identification purposes or to fulfill your online requests. We may obtain information about you directly from you and through your use of our products and services.

We use the customer contact information we collect to provide and respond to your questions and requests, and to send you news about our company, newsletters, promotional materials, and other information.

We may also use the information we collect in combination with outside records to notify you about important changes to the website, new EnerBank services and products, and special offers and information we think you'll find valuable.

We use information gathered at the time you register to process your request and to notify you of your service request status. A representative may contact you in order to provide information you requested.

This Web site is not intended for persons under 18 years of age. We do not knowingly solicit or collect personal information from or about children under 18 and we do not knowingly market our products or services to children under 18.

Non-personally Identifiable Information:

We may collect certain non-personally identifiable information about you when you visit our site, such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, the referring site from which you came (e.g., a partner site), and the domain name of your internet service provider (e.g., America Online, EarthLink).

We use the non-personally identifiable information that we collect in the aggregate to improve the design and content of our site. We also use this information to analyze site usage.

Disclosure of Information to Outside Parties:

EnerBank may be obligated to disclose personally identifiable information to law enforcement or agencies, even though such agencies may not comply with the terms of our Internet privacy policy. EnerBank will disclose information to such agencies in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena, or a law enforcement agency's request.

Our Use of Cookies:

EnerBank’s servers also seek (as many Web sites do) to place a "cookie" (a small data file) on your computer's hard drive which allows the server to determine the computer when it visits again in order to track statistical information about navigation to and throughout certain areas of our site and to promotions on other sites. This cookie is not used to obtain your name or any personal data, and the information that is tracked is used only for internal purposes, such as to improve site navigation and to measure the effectiveness of our site. However, if you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed.

Changes to our Internet Privacy Policy: We reserve the right to modify or supplement this Internet privacy policy at any time. If we make any material change, we will update our site to include such changes. We recommend that you review this Internet privacy policy regularly for changes.

Click here for a copy of the Privacy Policy that the Bank provides to its loan customers.

Terms of Use.
 

Welcome to the Web site of EnerBank USA (“EnerBank”)

Please review the following terms and conditions that govern your use of our Web site. Please note that your use of our Web site constitutes your agreement to follow and be bound by the privacy statement, legal notices and terms of use (collectively, the "Terms").

How You May Use the Content on Our Web Site

Unless otherwise noted, all text, images, graphics, photographs, video clips, designs, icons, sounds, information, data and other materials (the "content") on EnerBank’s Web site are copyrights, trademarks, service marks or other intellectual property or proprietary rights owned or licensed by EnerBank. You may use the content only for limited, internal, noncommercial, informational purposes. You may print out a single copy of the content solely for those purposes, if the copy bears all copyright, trademark, service mark and other intellectual property and proprietary notices displayed on the web page. You may not distribute, publish, transmit, modify, create derivative works from, or in any way exploit, any of the content, in whole or in part, for any purpose. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, service mark, patent or other intellectual property or proprietary right in the content. Unless otherwise specifically indicated, under no circumstances will you obtain any rights in the products, services, processes or technology described in the content. All of those rights are retained by EnerBank.

Links to Other Web Sites and References to Other Companies

References that we make to names, marks, products or services of third parties or hypertext links to third-party Web sites or information do not constitute or imply our endorsement, sponsorship or recommendation of the third party. Unless otherwise indicated, we do not monitor or control the content of any Web sites linked to or from our Web site, and therefore we are not responsible for the content of any Web sites linked to our site or the terms of use or privacy practices employed by those other sites. Content on EnerBank’s Web site may include technical inaccuracies or typographical errors, and we are not responsible for any reliance you may place on the content. EnerBank may make changes to the content and the products, services and programs described in the content at any time without notice.

Browsers

EnerBank does not guarantee that all browsers will correctly display this site. EnerBank continually reviews new technology and supports the industry best practices and most popular browsers; accordingly, this web site may be modified to reflect updates.

Content and Liability Disclaimer

While EnerBank uses reasonable efforts to include accurate and up-to-date information on this Web site, other than as required under applicable law or regulation, EnerBank makes no representations or warranties about the accuracy of the information. EnerBank assumes no liability or responsibility for any errors or omission in the content of the Web site. Changes may be periodically made to the information at any time, without notice.

THIS WEB SITE AND ALL CONTENT ARE PROVIDED "AS IS," WITHOUT ANY WARRANTIES OF ANY KIND. ENERBANK HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, RELATING TO THE WEBSITE OR THE CONTENT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AS WELL AS ANY WARRANTY OF QUALITY, FUNCTIONALITY, ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY, OPERABILITY, USE PERFORMANCE, SECURITY OR ABSENCE OF VIRUSES. YOU ASSUME ALL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM THE USE OF OUR WEBSITE. Some jurisdictions may not allow for exclusion of implied warranties so some of these exclusions may not apply to you.

IN NO EVENT SHALL ENERBANK OR ITS SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER, IN CONTRACT, TORT OR OTHERWISE, INCLUDING SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE OR DATA ARISING OUT OF USE OF OR CONNECTED WITH THE ENERBANK WEB SITE OR THE USE OR RELIANCE UPON INFORMATION CONTAINED IN OR ACCESSED FROM THE WEB SITE EVEN IF ENERBANK HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

Trademarks

EnerBank’s name and logo, and all related product and service names, design marks or slogans are the trademarks or service marks of EnerBank. You are not authorized to use any EnerBank name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of EnerBank.

Privacy

Please review our Privacy statement, which also govern your use of this Web site.

Compliance with Laws

Your access to and use of this Web site is subject to all applicable international, federal, state and local laws and regulations.

Modification

We may supplement these Terms at any time. You may want to visit this web page periodically to determine the current Terms to which you are bound.

Applicable Law

These Terms shall be governed by the laws of the State of Utah, without regard to its conflicts of law principles.

Revised 05/05/2014

How to pay.

 
EnerBank USA Corporate Offices, Salt Lake City UT EnerBank USA Corporate Offices Logo
  1. One time payment over the phone
    • There is a $5 fee
    • Payment must be from a personal checking or savings account
    • Call 888.390.1220 option 1
  2. Setup recurring payment
    • Free of charge
    • Fill out the Automatic Debit Form (see below) or send in a letter with required banking information to:
      • 1245 Brickyard Road
        Suite 600
        Salt Lake City, UT 84106-2581
  3. Mail with a payment coupon
    • PO Box 26856
      Salt Lake City, UT 84126-0856
  4. Send a payment via overnight delivery
    • 1245 Brickyard Road
      Suite 600
      Salt Lake City, UT 84106-2581
  5. Online bill pay with your bank
    • Set-up EnerBank as a new payee with your bank
    • Have your bank deduct the payment from your account and make payment to EnerBank

Contact us.

 
EnerBank USA Corporate Offices, Salt Lake City, UT EnerBank USA Logo in Black and White

Corporate offices.

EnerBank Headquarters

1245 Brickyard Road
Suite 600
Salt Lake City, UT 84106

Customer Service Homeowners

General Inquiries (payments, balance, etc.) :: 888.390.1220, option 1

Loan Documentation Support :: 888.724.3552

Collections Department :: 888.321.6390

Contractor Support

Contractor Support – Active Contractors :: 888.390.1220, option 2

PartnerPortal Support :: 888.700.9610

New Business

Potential Contractors :: 888.704.5376

Potential Sponsors :: 888.721.2100




Hours of operation.

 
hours of operation icon

Lending

Monday - Friday :: 8:00 AM - 1:00 AM (EST)
Saturday :: 9:00 AM - 9:00 PM (EST)
Sunday :: 11:00 AM - 7:00 PM (EST)

Customer Service

Monday - Friday :: 9:00 AM - 7:00 PM (EST)

Contractor Support

Monday - Friday :: 8:00 AM - 1:00 AM (EST)
Saturday :: 9:00 AM - 9:00 PM (EST)
Sunday :: 11:00 AM - 7:00 PM (EST)

Special Lending Holiday Hours

Memorial Day (Monday, May 26, 2014)
8:00 AM - 6:00 PM (EST)
Independence Day (Friday, July 4, 2014)
8:00 AM - 6:00 PM (EST)
Labor Day (Monday, September 1, 2014)
8:00 AM - 6:00 PM (EST)
Christmas Eve Day (Wednesday, December 24, 2014)
8:00 AM - 6:00 PM (EST)
New Year's Eve Day (Wednesday, December 31, 2014)
8:00 AM - 6:00 PM (EST)

We are Closed on the Following Holidays:

New Years Day :: Wednesday, January 1, 2014
Easter Day :: Sunday, April 20, 2014
Thanksgiving Day :: Thursday, November 27, 2014
Christmas Day :: Thursday, December 25, 2014

Calendar Note:

We will be open on the following Federal Holidays to accept loan applications, provide support, and answer your questions. Please note, however there will be a delay in contractor funding on these dates as processing centers are closed in observance of the holiday.

Martin Luther King Day :: Monday, January 20, 2014
President's Day :: Monday, February 17, 2014
Columbus Day :: Monday, October 13, 2014
Veteran's Day :: Monday, November 11, 2014